Unable to deliver on service, once again.

Once again FNB is unable to deliver, literally. A new contract was taken out on 29 November 2019. Delivery 3 to 5 working days for delivery.... Delivery service called on 29 November to confirm address. It has now been 9 working days. Excitedly we received an sms stating that delivery would be today.... to the wrong address, once again.

FNB is unable to assist as Digital Planet is responsable for the deliveries. Yet nobody @ digital planet answers a phone. When digital planet did call, we confirmed the correct address.

How is my contract with fnb yet they cannot contact digital planet to ensure customer service?

Unacceptable service!