Unable to collect card-employee with key not there

My bank card expired and I was informed that I had to collect my card (in a different town to which I live).<br> We drove through to Nigel after work and saw that the bank opened at 08:00. The next morning (tuesday 7th July) we arrived at 08:00 - the staff were still sweeping & cleaning out dustbins - I was informed that I would be assisted shortly. After waiting for 15 minutes and quering why I was waiting so long seeing as there were no other clients I was informed that person who had the keys for the new cards was still on their way.<br> I settled on changing my address on the system (which took 30 minutes!), we requested that the card be couriered to my home town as I was asked to please come back to the bank later in the day to collect the card (which I couldn't). By 08:45 the person with the key still hadn't arrived.<br> I have just been contacted by the bank (2 days later!) to confirm the branch where the card must be sent.<br> This is ridiculous service from a bank where the service has always been great.<br>