Unable to close business bank account (paid up and in credit) and no feedback from the consultant or bank manager

We went to the Mall@Reds branch in Centurion to close a business account and were unable to, even though the account is paid up and in credit. Even spoke to the manager.

There was a block on the account which they said they will arrange to lift, and then email and call us back. Both the consultant and manager said that we would get an email and call to come in and close the account.

Still no email or call received from them, 4 days later.

Are we going to continue waiting and go into a new month and then get charged fees again when we clearly just want to Close the account immediately and without further delay?

Us as clients having to be inconvenienced, and then no feedback from the bank, is totally unacceptable.