Unable to change my e-mail address at FNB

Why do have such an uphill battle to get my e-mail address changed at FNB. According to them it has been changed, why do I then get this e-mail : (I had the same problem at Nedbank, but it was recognised as a failure from their side, and sent to the IT department to resolve).

Please don't get them to phone me, I had a stroke so I cannot speak on the phone.

Online Banking Login 2022/06/10 07:15 From *** To ***

FNB Online Banking 10 Jun 07:15(GMT+2:00) Login Notification.If this is not you logging in, please call *** Supp nr ***

Good day Leon Van Rooyen ,

FNB : How May I assist you today?

Read the message to Shadley FNB : Please give me a moment FNB : Are you receiving the OTP to the old email address? I get the OTP to my cellphone. FNB : What is being sent to your old email address? A notification that I have logged in to internet banking FNB : When do you get the OTP to an e-mail address? When you are banking you can receive the OTP to an email address if it is set that way. I have taken a look at your profile and the only email that I can see is : ***

Yes that is correct.

FNB : Please log on to your online banking platform and change it as per below: Steps How to Change your OTP Details via Online Banking 1. Click on the Menu and select Online Banking Settings. 2. Click on Online Banking Settings. 3. The Settings dashboard for the Online Banking sub-tab will be displayed. 4. Select Security > OTP > Change. 5. Your current OTP details will be displayed. 6. Amend your OTP details as required. 7. Click on Submit. 8. A confirmation page will be displayed. 9. Check that this information is correct and, if necessary, click Edit to make any amendments. 10. Click on Confirm. 11. An OTP capture page will be displayed. 12. Enter the OTP that has been sent to your old cellphone number and then click on Submit. 13. A results page will display the status of your request. 14. Click on Finish to complete the process.

Now that is want to change to my new e-mail address.

FNB : What is your new email address?

***, my old e-mail address is rooyenl@ vodamail.co.za

FNB : So it has already been set to : *** . Just ensure you change the OTP details on the online banking.

I'm afraid this does not work as you have described

Please help me to do this I will send you a screenshot of what I see

FNB : I have just viewed the OTP email address and it has been changed as well.

Was it ***? FNB : No. It was: ***.

I am trying to send you a screenshot, but it does not wa So where am I going with this problem? I can send it to your e-mail

FNB : You do not need to add the screenshot. Your email is already updated.

Ok, I will write to the CEO desk Thank you