1 reviews | Active since Dec 2016
Unable to change my address as reflected on my statements.
It has now taken more than 11 years and various contacts/calls/emails and FNB is just unable to change my details.
Dineo (from KYC FICA) and Lucia Snyders (Premier Banker) are just now the last straw. Lucia called me personally and told me she will keep tabs on this. Guess what? STILL NOT CHANGED!!!
I am about to take my business elsewhere...
Good day Aubrey Kloppers,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Aubrey Kloppers,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)