DP
Devar P

1 reviews | Active since Jan 2016

04 Jan 2018, 23:02

unable to cancel Roadside assistance

I immigrated from South Africa in January 2016 and informed FNB accordingly. I have tried over the past two years to cancel the Roadside assistance. everytime i vist SA or email FNB i am informed that this has been done and then after a month the debit order is back! What the Hell FNB are you so desperate the R6.50?

I have left South Africa, please cancel the Roadside assistance and ensure that it remains cancelled plus refund my money for the past two years.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jan 2018, 08:57
Official

Good Day DevarP3000 ,

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

DP
Devar P's update11 Jan 2018, 05:38
Reviewer Update
Thank you FNB for resolving this matter with such efficiency and refunding my premiums.