Unable to cancel FNB Connect contract

FNB Connect related: 1. I took out a hero deal contract for R89/month back in April 2022 2. My understanding is that April 2024 would be the last debit order and obligation to this contract 3. However, I was charged for May 2024 AND I see another R89 scheduled to go off my account tomorrow 4. After confirming on their chat platform that no further debit orders will go off my account, it looks to not be the case

Issues that FNB is failing me at: 1. I cannot get a direct answer if my contract is cancelled or not despite informing consultants I don't need to any more 2. I did not get any notice that my contract is coming to an end and that you will continue debiting me R89 per month - basically, you are still making me pay the same premium which included the device cost - are you s****ing for extra money to pay your salaries? 3. Your secure chat platform and consultants using it is extremely poor. - Firstly, it takes forever to connect to someone - Despite being number 1 in the queue with a wait time of "30 seconds" you wait for several minutes - When the agent then decides to connect and if you don't interact immediately that cut your chat - absolutely laughable

I don't care for a **** apology regarding my inconvenience.

I just need the following: 1. A written confirmation of my FNB CONNECT contract being cancelled 2. If I am debited for June 2024 - you need to reverse that with NO CHARGES TO ME 3. Ensure I still am able to keep and use that number as a pre-paid service 4. Please DO NOT MAKE ME LOSE MY CURRRENT DATA and ITEMS WHICH ARE ON MY NUMBER AT THE MOMENT

These are very simple and easy to understand instructions, FNB. You are welcome to call me if you are still confused!