1 reviews | Active since Jan 2017
Unable to cancel credit card
<p>I am by far over the edge with anger, I have been to the bank over the weekend with no help besides being given a phone number to call. I have called over TEN times today to constantly be placed on hold and finally being put through to a number that no longer exists!!! I just want to close my to credit card!!! I have no settlement amount owing! I need this sorted out ASAP before I consider changing to another bank instead of just cancelling my credit card!!! I have been a loyal client for over ten years!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
After a horrible experience of over ten phone calls from my side, after posting a complaint, my issue was dealt with within a few hours, I was very impressed by how responsive FNB is to complaints from Hello Peter, and only wish it did not have to come to this point to get this great service. Thank you very much to all those involved in sorting out my issue. I am now a very happy customer again. Thank you!!!
After a horrible experience of over ten phone calls from my side, after posting a complaint, my issue was dealt with within a few hours, I was very impressed by how responsive FNB is to complaints from Hello Peter, and only wish it did not have to come to this point to get this great service. Thank you very much to all those involved in sorting out my issue. I am now a very happy customer again. Thank you!!!
I encourage those that lay complaints to come back once an issue is sorted to relay the response received, yes, one should complain when one has not gotten adequate service, but once rectified, please let others know how it went. Once again, I would like to comment on how impressed I was with the prompt and friendly service I received after my initial complaint. Of the ten years I have been with FNB this is one of the very few issues I have had and FNB has always been extremely accomodating in the past, thank you.
I encourage those that lay complaints to come back once an issue is sorted to relay the response received, yes, one should complain when one has not gotten adequate service, but once rectified, please let others know how it went. Once again, I would like to comment on how impressed I was with the prompt and friendly service I received after my initial complaint. Of the ten years I have been with FNB this is one of the very few issues I have had and FNB has always been extremely accomodating in the past, thank you.