Unable to cancel a policy.

I am trying to cancel a credit life bond policy as I have taken out a more affordable policy. I have submitted all documents and FNB confirmed that the policy and relevant covers will suffice as a replacement policy, however, I need to complete their own Cession of Life Policy form. This form is not very clear and I have asked NUMEROUS times for assistance to complete this form and asked to be called back a number of times as well, with promises that someone will call me back, I have not received a call back since my requests has been submitted.

This service is so appalling I wish the absolute worst on FNB, as FNB cannot even comply with such a miniscule request to ask for assistance to complete their own form.