Unable to authorize a card in my own name !!!!

11 January 2016, I phoned FNB authorization card department and spoke to Ronald Selebogo who refused to authorize my card for overseas, even though I didn't have a problem last year. I asked to speak to a manager and he put me on hold for 15 min, while trying to locate a private client consultant. Finally after 15 minutes, both the private client and a team-leader, Oscar Tyulu, not manager, (not sure if they have one even) was on the line. I explained the situation. He said their department can't do an security check like other FNB departments and he can't authorize my card for overseas. Only the account holder can do that. FNB provides a telephone number to call in case of any problems when someone is overseas, but they WON'T HELP YOU if you are not the account holder. I find this totally ridiculous, since the card is in MY NAME! Every time I have to call the authorization department, I find that this specific department is not trying to help the FNB customers at all, especially the private clients, they could not care less. I am glad that it was a conference call, so the private consultant heard everything. This problem needs to be fixed immediately. This is unacceptable!