ZS
Zaida S
1 reviews | Active since Dec 2014
31 Jan 2015, 15:27
Unable to assist
I have not been able to access my online banking for 1 week now!! Phoned into the FNB online call centre many times of which I was told go into the bank because I needed to be validated again. Went to 2 different branches this morning and still no one could help me. How is this even possible??? I am so frustrated and need to be able to make month end payments.
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Feb 2015, 07:48Hello zaida.salie,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615425.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615425.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply02 Feb 2015, 07:48
Official
Hello zaida.salie,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615425.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615425.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)