1 reviews | Active since May 2015
Unable to assist
<p>On the 6 September I visit the home loans department seeking assistance as am unemployed at the moment and looking for ways they can assist with how I can make on paying my bond. The consultation that assist me was so unprofessional and unsympathetic that she told me to sell my house. I see the fact that am unemployed as a part time problem why must I sell my house that I've been living in for Close to 8 years just because they don't feel like assisting me. </p>
Good day Sandy Lewis,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day Sandy Lewis,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)