Unable to activate card delivered to gate personell

My FNB debit card is about to expire. I am called by Takelot as they’ll deliver my new card. Am told delivery will be on Mon, 3 Feb and that I need to have positive ID upon receipt. Om Fri, 31 Jan, my wife walks into the house with a parcel containing my new card, given to her by security at gate (we live in an estate)! It clearly states: Positive ID required. How is this acceptable? Next, I want to activate the card. Options include app and online. Through app, NO card is linked to my 13 year-old acc, so NOTHING there to activate. Get message I can click to order one, but nowhere is an order option. Through web, I can see the card, BUT nowhere to activate. So neither of their “systems” work and the “security” re my card delivery is beyond shocking, considering the pin is included. Maybe FNB should partner with an entity that gets FICA regulations and jack up their systems by properly checking them! In 2020, I refuse to go into a branch to activate a card delivered to my home - not even a branch in my town. Why post here? For the same reasons most do: because whoever you get put through simply doesn’t care to fix it for future users