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cJ
cheslyn J

1 reviews | Active since Nov 2017

28 Nov 2017, 17:34

UNABLE TO ACCESS MY OWN FUNDS

I have an account with FNB for two months and every time i have to go into a branch to have anything done. I do have cell phone banking but cant transfer or deposit money into any other account without going to a branch. When I do go to the branches they cant even assist me, they give me another number to phone for assistance(FNB ONLINE BANKING ********** 0). I can never get through on that number either. They are preventing access to my fund and I have dire responsibilities to fund/pay. Its the worst service Ive ever gotten from any bank. Their slogan shouldnt be " how can we help you" cause they dont help me at all.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 12:18
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

cJ
cheslyn J's update01 Dec 2017, 16:54
Reviewer Update
I am still waiting ! After you called me on Wednesday 29-11-2017, you said you will call me back within a half an hour, to assist me with my problem. It's now more then 48 hours later and I am still waiting! This is appalling and very frustrating , I have commitments i need to honor. I please need some one to assist me ! clearly FNB has *********** staff and no regard for their clients !
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2017, 09:33
Official

Good day cheslyn.cj,

Thank you for bringing this matter to our attention.

Your comments has been escalated to Sales and Service Contact Centre and I have requested that they be in contact with you.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one )