Unable to access account

Good Day

Every time that I try to use my online banking, my account blocks on my laptop and my app. And then, when I try to reset my password, it tells me my account is inactive.

I do not have the time to go into the bank every single week to fix this and I need to access my banking via the website, because I need to download proof of payments.

How can this happen every single time? It's been ongoing for a year now. Last year I also emailed and no one even responded. I've cleared all cookies and cache. I'm at the point where I just want to close my FNB account, because why am I paying bank fees if I can't even access my account.

PLEASE ASSIST.