Unable or unwilling to close current account

After several conversations and requests, both on secure chat and over the phone , the 13th ,18th and 26th of March , my cheque account has still not been closed as per my requests.

Every time I am assured it will be done , but nothing. They apparently escalate the case to a manger , but this has not helped . I was even told by FNB that they moved to a new system , so they can't really see what is going on between the new and old system and that is why things are not being done accordingly. It is what it is.

How glad I am to now be with FNB anymore , well technically I still am with them as they just refuse to close the account.