Unable or is it rather Unwilling to help?

I requested a call back on the 13th of September, only to hear back from them on the 17th. On top of that, the consultant had no idea why he was calling me only that he was instructed to do so. After explaining the situation I was informed that I will be called back as he could not assist me.

To my surprise I was actually contacted back approximately an hour later, this was unfortunately where my luck ran out. During this 20min phone call I was transferred 6 times to 4 different departments, the remaining 2 being sent to departments that previously said they cannot help.

After all of that, my query is still unanswered and the line was dropped while I was on hold.

I am shocked to receive service like this from FNB as they are normally fairly friendly and helpful, this has however has been becoming the norm when needing to deal with any of the so-called support service.