RM
ROSE M
1 reviews | Active since Jul 2012
05 Mar 2015, 15:11
un fair bank charges
On March 2nd I made a deposit in to my account to cover my debit orders, FNB sent me an sms notification on March 3rd confirming that all my debit orders went through, then at 7:19 March 3rd I got another notification stating that my debit orders were unpaid so FNB paid them selves bank charges for unpaid debits. I went to their branch in Pretorius street and they couldn't explain to me why FNB decided to un-pay debit orders which were paid. then charge me unpaid bank charges.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Mar 2015, 16:04Hello nokosed,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 639716 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 639716 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply05 Mar 2015, 16:04
Official
Hello nokosed,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 639716 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 639716 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)