*****ulent Transactions

Urgent Complaint Regarding *****ulent Transactions and Account Security

Dear FNB,

After many years of being a loyal customer—along with my entire family—it is deeply disappointing that I now find myself forced to end this relationship and seek a bank that values its customers and prioritizes their security.

I have held my account with FNB for as long as my 18-year working career, yet despite my trust in your institution, a clear and obvious case of ***** has been handled with negligence. After noticing suspicious transactions, I immediately flagged them through the app, made calls, and blocked my card. However, despite these actions, the *****ulent transactions continued to be deducted from my account, eventually leaving it in a negative balance.

If my entire financial life were not tied to this account, I would have closed it immediately. However, what is most disheartening is that, despite my repeated efforts to resolve the issue, FNB continues to demand communication between me and the merchants in question—such as Uber (which I have never used), MAC, and other unfami**** entities. Even though you have acknowledged the suspicious activity, you insist on proof that I cannot provide for transactions that occurred in the early hours of the morning—transactions I had absolutely no part in.

Over the years, I have overlooked minor issues with FNB, but this situation has pushed me beyond my limits. Your failure to protect me from *****ulent activity and your unwillingness to take decisive action to reverse these transactions make it clear that customer security is not your priority. As a result, I will be moving all my accounts—including my business and my children's accounts—away from FNB as soon as possible.

It is truly unfortunate that a bank I have trusted for so long does not take the necessary steps to safeguard its customers from *****.