*****ulent transactions

On Saturday the 22 of April 2023. I had 3 incidents of *****ulent transaction on my account as follows: There were purchases made form a merchant which is seemingly in Belgium when I searched via google. The purchase had made three transaction namely: - Carrefour Bierge R12199.76 - Carrefour Bierge R11 162.79 - Carrefour Bierge R11 162.79 Total= R34 525.34 When I noticed these transactions, I immediately informed the bank and I was told to cancel my virtual card which I did immediately as advised. By the time I was cancelling the transaction status was on "pending".

The bank informed me that the issue is getting investigated and it will take 7 to 14 working days. At the time I was in Moz and that had meant that I literally had no funds to come back home. I had to depend on friends and family. I have the following issues regarding this incident namely: - How did the transactions go through on my virtual card without me having authorised these on the App - If investigation takes an entire two weeks, how am I expected to survive now? I had to depend on family and friends to come back from a foreign country. - Thirdly some of this money was reserved for Debit Orders. Several debit orders such as insurance, car finance remains unpaid. What's going to happen with the interest I will be charged and unsuccessful debit order fees. Who will cover the cost. - There is no even an effort to communicate the status from FNB. Are they expecting to come only after 2 weeks to give me an update? For me this is a sensitive matter and I should be given regular updates on the status. As is I barely have funds to do anything. I don't have groceries and FNB doesn't seem to bother and fast-forward this case