*****ulent transaction went through after I declined it TWICE... and now the claim is being declined.

*****ulent transaction was declined from my side TWICE. Via 'smart in contact authorizations' as well as an SMS that I had to reply to. The website from where the "purchase" was made does not even exist, and FNB still let the transaction go through. The first query took 37 days for them to tell me they are declining the claim, and only after I logged a review on HelloPeter. When I phone the ***** line they keep dropping the call. the secure chat is transferring me from one person, to the next, to the next.....It's an absolute joke. I have 51 chats with the secure chat team in the last 57 minutes. Am I have been transferred to 5 different advisors. FNB is being *****ulent. Allowing declined transactions to go through and not refunding my hard earned money. This is basically the bank *****ing its customers' money from they accounts.