*****ulent transaction not investigated nor reversed

Attention FNB Credit Card Division

On 15 March 2023 I reported on HelloPeter that one of my credit cards had been *****ulently used to incur an expense of R244.49 by Mr Delivery and was given Complaints Reference ***NF investigated by Katlego Chiloane, Retail Service Recovery. He asked me for information which I provided. Nothing has been done and the *****ulent transaction has not been reversed. I am deeply disappointed with this "service". I suggest you reverse the *****ulent transaction before Close Of Business on 5 April 2023. Failing this I will take this matter up with the Banking Ombudsman