*****ulent transaction in my account

I had a *****ulent transaction on my account this evening. I contacted the ***** department of fnb immediately. However I was told that my card is not canceled and FNB is not responsible for the new card as I need to fit that bill as well s the *****ulent transaction is not FNB problem.

So I entrusted FNB with my salary and savings and when there is a problem I get this kind of comments abs assistance?

If fnb is not liable who is? I did not receive an OTP or an authorization notification. Just the sms to say that monies were debited.

I insist on my card being replaced abd the funds returned to my account ASAP not not 30 days as power the call center agent.

I wait your urgent response before taking this matter further to legal. I do not want to open up a case regarding this matter.