*****ulent ***** Investigation

On 14 Feb 2026 at around 14:00 while attempting to pay customs fees (R56) for an online purchase, I was hacked to the amount of R 22 761! I immediately contacted the ***** dept who in turn began the investigation. I was told that the enquiry will take between 7 and 30 days. Meanwhile, the said amount lay in my credit card statement like a very sore thumb! Yesterday I received a notification to view my case on the app which I did. It showed various steps that had been completed including one stating that the case is complete and that the client has been notified! Except of course which is a blatant lie as I have received no such notification. I remain in the dark as to the outcome.

My mental health is taking a major strain not knowing what is going on but this seems on no concern to the FNB staff. After all, the customers are mere cannon fodder in their quest at making profits!