1 reviews | Active since Feb 2011
******* / *****ulent deduction of bank fees
FNB has suddenly in the last 4 months started charging Credit Card Account fee and Credit Facility fee. I have tried contacting the bank without luck, twice from branches were requests were submitted. At Ceres branch when they got through the call centre, the operator claimed I should always have been paying, clients just dont notice. Both times at the branches the kind assistants were able to see that the charges are recent. Why is it so hard to get an answer from FNB and why the sudden change to adding charges? My credit card account is settled via debit order monthly. When I was initially offered the credit card, there was supposed to be a combined service with the Fusion Premier. Such a ******* and so ***** that it is so difficult to get answers from the bank. The chat via the app can take half a day, if you are lucky.
"Kindly note a response was provided to you on the Hello Peter complaint you previously logged under reference ***NF however, I will provide the response communicated under the aforementioned reference below for your ease of reference."
For my ease of reference can FNB please show where they sent anything other than an automated mail with a reference number and for further ease of reference, I with for a transcript of the phone call where I was offered the upgrade to a Fusion Premier and where the costs were outlined.
"Kindly note a response was provided to you on the Hello Peter complaint you previously logged under reference ***NF however, I will provide the response communicated under the aforementioned reference below for your ease of reference."
For my ease of reference can FNB please show where they sent anything other than an automated mail with a reference number and for further ease of reference, I with for a transcript of the phone call where I was offered the upgrade to a Fusion Premier and where the costs were outlined.