*****ulent Debit Order & Penalty Fees – No Support from FNB

I had a *****ulent debit order of R1,499.99 deducted from my account on 4 February. I immediately called FNB twice to log both a dispute and a ***** case, receiving a reference number. I specifically requested that a notice be added to my account to prevent any further deductions while the case was under investigation.

However, this morning, I discovered that my account was penalized with a R200 "item paid no funds" fee – despite the ongoing ***** investigation. There was zero communication from FNB regarding my case, and it’s clear that there is no internal coordination within the bank when accounts are flagged for *****.

I don’t have R1,500+ penalty fees to spare because of someone else’s *****—only for FNB to add insult to injury by charging me fees for an issue I reported. I have blocked my card, followed all the necessary steps, yet I’m still being penalized.

FNB is failing its customers. I need urgent assistance to resolve this issue immediately. This is not how a bank should treat its clients. FNB IS NOT FOR THE PEOPLE.