NS
Ntuthuzelo S
1 reviews | Active since Nov 2023
04 Jun 2024, 16:27
*****ulent debit
Fnb online customer service platform is pathetic. I have been trying to get help since 11am today and no one showed interest to help.
Amogelang Thando is so pathetic Jason
These Consultants are so unprofessional Maybe it's an fnb way. I canceled my FNBLIFE FL107KC73 COVER in April. I told the Consultant that I cannot continue with the cover because I don't have a medical report and I asked the Consultant to cancel. 31st of May I got a double debit of R198.67 on this policy and when I contact fnb to reverse this they make a joke of me.
It's so disgusting
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Replies (1)NS
Ntuthuzelo S's updateReviewer Update
06 Jun 2024, 15:10I am still waiting for my complaint to be resolved. No one has shown interest in resolving my complaint.
Today I spoke to the following consultants from fnb
1. LEBOGANE
2. Xolelwa
3. Caroline
4. Joseph
5. Sinethemba
All of these consultants refused to assist me with my complaint. They refused to put me thorough the right department so that I can get help. FNBLIFE FL107KC73 POLICY WAS CANCELED IN APRIL BECAUSED I TOLD FNB THAT IM NOT GOING TO BE ABLE TO SEND THE MEDICAL EXAMINATION REPORT THEY REQUESTED. I WAS REFUNDED AND I ASKED THEM TO CANCEL THE *** of May FNBLIFE double debited me again for the same policy I asked it to be canceled and when I contact FNB for refund, fnb consultants are refusing to assist.
What must I do to get my refund.
This is a *****ulent debit.
Today I spoke to the following consultants from fnb
1. LEBOGANE
2. Xolelwa
3. Caroline
4. Joseph
5. Sinethemba
All of these consultants refused to assist me with my complaint. They refused to put me thorough the right department so that I can get help. FNBLIFE FL107KC73 POLICY WAS CANCELED IN APRIL BECAUSED I TOLD FNB THAT IM NOT GOING TO BE ABLE TO SEND THE MEDICAL EXAMINATION REPORT THEY REQUESTED. I WAS REFUNDED AND I ASKED THEM TO CANCEL THE *** of May FNBLIFE double debited me again for the same policy I asked it to be canceled and when I contact FNB for refund, fnb consultants are refusing to assist.
What must I do to get my refund.
This is a *****ulent debit.
NS
Ntuthuzelo S's update06 Jun 2024, 15:10
Reviewer Update
I am still waiting for my complaint to be resolved. No one has shown interest in resolving my complaint.
Today I spoke to the following consultants from fnb
1. LEBOGANE
2. Xolelwa
3. Caroline
4. Joseph
5. Sinethemba
All of these consultants refused to assist me with my complaint. They refused to put me thorough the right department so that I can get help. FNBLIFE FL107KC73 POLICY WAS CANCELED IN APRIL BECAUSED I TOLD FNB THAT IM NOT GOING TO BE ABLE TO SEND THE MEDICAL EXAMINATION REPORT THEY REQUESTED. I WAS REFUNDED AND I ASKED THEM TO CANCEL THE *** of May FNBLIFE double debited me again for the same policy I asked it to be canceled and when I contact FNB for refund, fnb consultants are refusing to assist.
What must I do to get my refund.
This is a *****ulent debit.
Today I spoke to the following consultants from fnb
1. LEBOGANE
2. Xolelwa
3. Caroline
4. Joseph
5. Sinethemba
All of these consultants refused to assist me with my complaint. They refused to put me thorough the right department so that I can get help. FNBLIFE FL107KC73 POLICY WAS CANCELED IN APRIL BECAUSED I TOLD FNB THAT IM NOT GOING TO BE ABLE TO SEND THE MEDICAL EXAMINATION REPORT THEY REQUESTED. I WAS REFUNDED AND I ASKED THEM TO CANCEL THE *** of May FNBLIFE double debited me again for the same policy I asked it to be canceled and when I contact FNB for refund, fnb consultants are refusing to assist.
What must I do to get my refund.
This is a *****ulent debit.