*****ulent Bank National (FNB)

I was de*****ed out of more than R38 000 from my credit card on 18th August 2023. Whilst this was happening I was on the phone with the ***** department for 51 minutes explaining to them what was happening. Case was made that same day. After several calls and almost 2 months later I received a call from the bank and the consultant told me that my case was assigned to the wrong department. She asked me again what happened and I explained myself again. After several more calls and no communication from the bank on 9 December 2023 I found out that the case was closed and the bank will not refund me in full. They based their outcome on a OTP that I did not receive. Now they want me to pay back the money that was ****** with interest.

******* is all can say.