*****ulent and Dishonest Queue Management Practices

FNB Paulpietersburg Branch – Extremely Dishonest Queue System

I am deeply disappointed in the ongoing *****ulent behaviour at the FNB Paulpietersburg branch. What is happening here is not a once-off problem — it happens every single day, and the community has become so used to it that many now think this is normal. It is NOT.

This branch manipulates the ticket system to make it look like they provide quick service. When you walk in, they do not issue you a ticket. You are told to sit and wait, sometimes for one to two hours, without any record of when you arrived. Then, only about 10 minutes before your turn, they suddenly print a ticket.

So on the system it looks like you waited 5–10 minutes, but in reality you were sitting there for hours.

This is not just bad service — it’s dishonest, deceptive, and *****ulent.

It also puts customers at risk. If someone needs to show their employer proof of how long they were at the bank, the printed ticket makes it look like they only stepped out for a few minutes. This could easily get an employee into trouble for something that isn’t their fault.

To make matters worse, when there are 10 or more customers waiting (especially for salary services), the staff only print two tickets at a time, instead of issuing tickets to everyone present. This is clearly done to keep the system’s “average waiting time” low and make the branch statistics look good.

This behaviour is completely unacceptable for a major financial institution. It is *********. It is misleading. And it needs urgent investigation.

I sincerely hope FNB Head Office and the Regional Manager for KwaZulu-Natal take this matter seriously, because the people of Paulpietersburg deserve honest, transparent, and respectful service.