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AJ
Audrey J

1 reviews | Active since Feb 2019

28 Jun 2023, 16:41

*****ulent additional transactions

I logged a call on the 1 May 2023, about *****ulent transactions on my card. I received a sms from VODACOM as a free voucher and received 1 sms with a one time pin code. After processing the one time pin, i received 3 separate sms for which 3 amounts were deducted. I blocked my card immediately on the FNB app and reported the case on 1 May 2023. I was told it takes 30 working days, however I've been following up 5 times with the ***** division and every time I was told my case will be escalated. On Monday 26 June 2023 I was once again told it will be escalated and I will get an sms/call with the outcome. Today for the 6 time I phoned again only to be told that they are not liable for the cost and will not be refunded for the amount deducted. No communication, NO respond, NO feedback from FNB now how can you as a client be guaranteed that your money safeguarded by your bank after I've logged a call the very same time 1 May 2023 when it happened and I've blocked my card on the FNB APP. Yet the FNB BANK CONTINUED still continued to deduct the transactions on my account on the 4 May 2023 and refuse to refund me.

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Replies (1)
AJ
Audrey J's update03 Jul 2023, 22:25
Reviewer Update
Good evening, my complain is still unresolved after I received immediately promising email on 28 June after logging my complaint on hellopeter. Thanks to this platform I could vent my frustrations and received an immediate respond but I'm disgusted how FNB treats their customers. 28 June I received an from FNB their verbatim response "Kindly note that your matter has been referred for review from a relationship perspective and you will be provided with feedback. We apologise for the inconvenience caused" from Joan Askham but still no feedback. Do I have to repeat my complaint 6 times on this platform before I can expect a call from FNB. Yes 6 times I had to phone to follow-up on my *****ulent case I logged with the Department on 1 May 2023 as well as receiving an sms from FNB about possible *****ulent transactions on my account. I immediately blocked my card on the app and with the ***** department but yet 4 May the amount was still deducted from my account. Now, what's the purpose of logging the case to block my account or informin me of *****ulent transactions but money is still deducted and I'm still liable to pay this amount on my owing on my credit which was deducted on 15 June 2023. Pathetic service and totally disregard the case logged and to safeguard your customers account. SO NO I will never recommend FNB to my family or friends.