*****ulent Activity in Account

I have been an FNB client however what I have experienced in the past month makes me question how security breaches are handled.

There was a *****ulent debit order mandate on 19 May 2025, I reported that mandate as *****ulent on the same day. Reporting this matter was nothing short of disappointment, taken back and forth from ***** department to debit order department they each say that it is the others job. I finally close the matter and request for 1 reference number (mind you I called ***** line roughly 5 times)

Today 1 July 2025, the matter I reported over a month ago, the debit order goes through. No one is able to account to say why the debit order went through when I had reported it as *****ulent on the 19th May 2025. Getting it reversed was also a struggle.

The fact that this matter can’t officially be reported as *****, it can only be disputed is another let down.

This puts in question whether or not our accounts are secure when such matters can’t even be traced back nor accounted for.

Nothing short of disappointing and truly tragic