*****ulent activity

On the 25th December I got a *****ulent charge on my credit card referenced Microsoft Panama. I do not have any accounts or products with Microsoft. After being sent from pillar to post in trying to lodge the claim telephonically (for some reason it could not submit on the app) I ended up getting assistance and received a reference number.

Between then and now, I have been following up with them to no avail, from being put on hold for up to 27min with no assistance to numerous messages on the app chat line I am yet to get assistance, 3 months later.