*****ULANT TRANSACTION BY BOTH FNB AND CAPITEC BANK

I MADE A PAYMENT OF 500 FROM MY FNB ACC TO CAPITEC ACC HOWEVER THE RECEIPIENT HAS NOT RECEIVED. SHE WENT TO HER BRANCH AT MAPONYA MALL AND SHE WAS REFRERED TO MY BANK CAPITEC, WHY I DONT UNDERSTAND, I SENT HER A SCREENSHOT OF THE TRANSACTION, WHY IS IT DIFFICULT FOR BOTH BANKS TO TRACE THE PAYMENT, WHY SHOULD I GO TO THE BRANCH TO VERIFY THE ACC , I WANT THE MONEY TO BE TRANSFERED TO CAPITEC WITH IMMEDIATE EFFECT, I DONT HAVE TIME TO RUN TO THE BANK TO FIX THEIR MESS, I DEMAND THAT PAYMENT TO REFLECT TO THE RECEPIENT ACCOUNT TODAY, THIS IS ANNOYING, I DO THIS EVERY MONTH AND THIS HAS NEVER HAPPENED, THE RECEPIENT IS WAITING AT CAPITEC BANK MAPONYA MALL, SHE IS AN ELDELY PERSON AND SHE CANT WALK HOME, THIS IS NONSENSE