1 reviews | Active since Dec 2015
Uhm...
I withdrew money from an FNB, ABSA & Standard Bank on 28 November 2015, FNB & ABSA transactions were deducted but after receiving my card, ATM's went out of service and no cash was received. Standard bank was successful. One of the unsuccessful transactions was reversed. I phoned FNB & the consultant was helpful & friendly, he emailed me a form to fill-out, which I emailed to [Email Removed] on 7 December 2015, I was told it will take 5 business days & that I should monitor the acc. by 14 December 2015, no adjustment had been made. It is now 23 December 2015 & no adjustment was made. I have phoned & was given a nr to call for fast assistance but this nr is currently out of service... It's R300 - like really...... an adjustment to my balance would be really awesome!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 837245.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 837245.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)