Uhappy with terrible service

Unhappy with FNB connect I called to join FNB max pro talk on 2 March 2020. 30 minutes later, a lady named Koleka. She told me that my request is processed and all in order. She then called me back 20 mins later to say she cannot proceed and can only go to the level lower contract. I realised that the lower contract cannot work for me so tried to call back but it was impossible to. I tried for 3 days and spend more than R500 on phone calls being transferred from pillar to post but nobody can assist. Today I called and spoke to a rude man in call center who did not even say his name and I had to ask then he said it Sizwe. He promised to get back to me in 5 minutes after a 15 minute phone call. He never called back and 30 mins later I called and told another consultant that said I am doing a complaint and have to speak to Sizwe. He got on the phone and said he was doing some checks that’s why he did not come back to me. I then asked what he is checking and he could at least have courtesy to call me back. He then changes his story and tells me that he has to transfer me to business section and I must escalate there. I wait for another 25 minutes on hold listening to music then call drops. I call back very frustrated and speak to a lady named Gemina and explain that I feel like a ****** in a circus and all FNB staff are the audience laughing at me. This is a disaster of a bank and I hate FNB with a passion. I am forced to use the business bank account only because of SARS requirements. I hope and pray that one day this bank gets exposed for all its failures and terrible customer service. I am now on hold and its 11h43 and been trying to sort this from morning. Unhappy customer