Uber and FNB

Hi I reported two unauthorized transactions on my FNB cheque account from Uber SA that occurred on the 8th January and 9 Febtuary After receiving that sms notification, I immediately called the ***** department and was informed that I need to complete a Cheque & Debit Card Dispure form and send an email to *** of which I did nd received an automated email response. I am very disappointed with they way this matter was handled as *****ulent activities require urgent attention. I need my money to be reimbursed as the transactions are *****ulent and I have never used an Uber service in the last couple of months.