Typical Horrific Service from FNB

I received a call earlier this week from FNB courier service scheduling an appointment for delivery of a card for the afternoon of 26/07/2023 (Wednesday). I waited at home the entire day but low and behold, true to FNB service level, the courier never arrived. No phone call to re-schedule or to apologize. This morning I contacted FNB to find out what was happening and was duly put through to Thandeka in the courier department. She advised that there was no card for delivery to me. So, back to FNB, this time on the chat on the App. After almost 50 minutes we had got no further. Despite Thandeka advising that there was no card for delivery to me, now they say that they hadn't been able to deliver it yesterday. A blatant lie as I had my phone on the entire time, and was at home waiting for them! They tell me it will be delivered today, without anyone finding out whether or not it would be suitable for me, but I am not at home. On top of all of this one of the consultants on the App Chat tells me that I will be billed a courier charge if there is a change to the delivery. This is so typical of FNB - their service is atrocious and they no longer care about their long standing clients.