Typical Example of FNB Carelessness and Negligence

This is a TYPICAL EXAMPLE of absolutely careless and negligent way of FNB's way of treating customers.<br> <br> My FNB credit card account has been charged twice in September and October 2014 with Top Up Debt Protect. I questioned these charges as I have not agreed to such Top Up Debt Protection. The reply given was that FNB card has voice recording which has been send to FNB- Randburg where I can go and listen. This was under complaint references 559602 & 559598.from 25-Oct-2014.<br> <br> I visited the branch, however the manager said they don't have it, yet he will obtain it and forward it to me. Never got a feed back from him.<br> I kept on sending email to [Email Removed] from where Verona Blom<br> Service Recovery Consultant rep**** \we have referred your email to Credit card to assist you"on 18-Nov-2014. No one from FNB card bothered to contact me. <br> Then I called FNB card and brought up the matter again. After the attending person fami****ized with the matter she said that she will find out the recordings and call me to arrange for me to listen those recordings. That was in November under ***. So far have not been contacted.<br> <br> Regards"