****ty service...bank

On the 31 Jan an amount of R1795.14 was deducted from my credit card without my permission. I wrote to the bank explaining that i did not authorize that transaction even though i had previously authorized payment in July 2024 for my flight expense. The person assisting me asked for the contract i have with the service provider of which i don't have. The description for the deduction was annual membership, i don't even know the membership number not able to contact them. I asked for the money to be reversed but the bank refused till today. I am so disappointed with the bank ive been with for years. Everyday its proving to be useless to us customers and we are loosing money in the process...they just don't care and refusing to understand that some of these companies will always find ways to ***** from us without our consent. The standard has dropped drastically and shocking at FNB. Why cant we have an option to reverse unauthorized transaction on the APP or you want to continue seeing us ******. is the anyone at the bank who is capable of resolving customer queries? i want nothing to do with Allison Brown