****ty service and incompetence of the highest order..

What ******* is this I go to my home branch of FNB at Southdale. Im in the que at 10:31am and I only get out of the branch at around 1:30pm I wasted more than an hour on the phone to FNB call centre digital banking and ***** call centre. What service is that ? Now when I want to reset my banking app FNB can't send me a simple to pin . ETF does FNB think I have time water on their incompetence?