****ty service

I was contacted yesterday by Nandi from your sales department regarding an Fusion Aspire account .I was not aware that it is an overdraft facility and now I am being deducted service fees when I was already charged service fees on my old account. This has not been communicated and I want to cancel .I am calling and repeating the same thing over and over and the call is cutting and no one is calling me back .You are sending me back and forth .Someone call me right now .