ZM
Zayeeda M

1 reviews | Active since Oct 2011

28 Dec 2016, 10:48

****TY BAN****!

<p>i've had my account with FNB for years and years. and they always take their bank charges on 22 of every month. i called in some time ago to ask if this could be changed and they said no it cant. i then took out a revolving loan with them and did not reach the limit and they now say that because my account was in a minus on 22/11 they are not giving me access to the full amount. THIS IS ABSOLUTE ****!!! i have never missed a debit with FNB nor been in arrears with any of my accounts and in fact, based on my profile i now qualify for a private account and yet they are not giving me access to the full revolving loan. and then they still want to charge me for the full principal amount!!! FNB HAD BETTER FIX THIS!!! the manager i spoke to even went so far as to say that i knew when they were deducting and i didnt do anything about it when they are the ones that said they cant change it. FIX IT FNB!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Dec 2016, 13:36
Official

Good day Ms. Zayeeda

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***