FM
Fezeka M

1 reviews | Active since May 2012

16 May 2017, 15:45

****TY AND ****EN SLOW SERVICE

<p>I had asked a lady to reduce my credit limit because I paid some money in my credit card to get rid of debt, now nothing has been done!!!!!! it has been ONE WEEK after and still the money I paid in is relfecting on my account. They want you to spend the money then in turn paint YOU as the unfaithful party!!!! TRICKY *******S! The call agent Tasherique Kilshaw was the WORST! I called on 16/05/2017, AT 15:18 and he put me on hold for 5 minutes!!!! He was avoiding me because I was asking him serious questions about how it can be that NOTHING has still been done!!!!???</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2017, 16:46
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***.

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)