TWO YEARS AND ACCOUNT STILL NOT CLOSED

TWO YEARS( JANUARY 2013) AGO I WENT TO THE BRANCH TO CLOSE BOTH MY SAVINGS ACCOUNTS AS I WAS UNEMPLOYED AND DID WANT MY ACCOUNT TO GO IN TO A MINUS, THE CONSULTANT ADVISED ME THAT THE ACCOUNT IS CLOSED, FOR THE PAST TWO YEARS I WAS UNDER THE IMPRESSION THAT MY ACCOUNT IS CLOSED , I HAVE TRIED FOR A LOAN VIA MY CELLPHONE BANKING ONE DAY AND I SAW THAT MY SHARE INVESTMENT ACCOUNT IS STILL ACTIVE, I THEN LOGGED A COMPLIANT (JUNE 2015) AT THE FNB COMPLAINTS DEPARTMENT , I THEN RECEIVED A CALL TWO WEEKS LATER FROM A LADY AT THE BRANCH, (TRADE ROUTE MALL ) ASKING ME ALL SORT OF QUESTIONS REGARDING THIS ACCOUNT, SHE THEN ADVISED ME TO EMAIL [Email Removed] TO TELL THEM THAT I HAVE SPOKEN TO HER AT THE BRANCH AND WANT MY ACCOUNT TO BE CLOSED I THEN RECEIVED AN AUTOMATED RESPONSE THAT SAYS A CONSULTANT WILL CONTACT ME WITH IN 48 HOURS THAT NEVER HAPPEN, INSTEAD I RECEIVED MY FIRST SMS FROM SHARE INVESTMENT THAT SAID MY ACCOUNT IS IN OVERDRAWN AND I NEED TO DEPOSIT MONEY IN THE ACCOUNT, THERE AFTER THE LADY AT THE BRANCH CALLED AND WITH NO FEEDBACK, , UP UNTIL TO DAY I DID NOT HEAR ANYTHING FNB AND IT SHOWS THAT A BAD CREDIT ON MY NAME I WANT MY ACCOUNT CLOSED ,