Two weeks - several emails - and still no answer to a simple question

<p>I opened a New Easy Account with FNB - I already have an existing Cheque account, The required me to FICA before I collect a card for this new account - Sure no problem, I get it done and send the documents off along with a simple question of where do I collect my card and how much does it cost. I personally follow up 3 days later (even though their automatic response say 24 - 48 hours) and receive - "All is in order". I then rep**** regarding how hard it could possibly be to answer my question about the card. another 3 days later after another 24 - 48 hour response reply, I follow up once more. Today I received two emails from two different employees of FNB, one explains they tried to contact me - I have no record of this, and the other explains it costs R130 for a new card - still not confirming if this is related to a new account or a new card for an existing account. </p> <p>I have found FNB to be one of the best banks I have ever had the pleasure of dealing with, but I seriously cannot comprehend why it has been so difficult to explain this procedure to me (or even put it on the website where a person applies for these accounts to begin with) I opened this account last month already and still have no card, no answers and NO HELP FROM FNB. This is exhausting.</p>