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clerissia O

1 reviews | Active since Feb 2015

16 Aug 2016, 08:08

TWO UNAUTHORIZED DEBITS IN ONE MONTH!!!!

<p>I AM SICK AND TIRED NOW OF THIS UNPROFESSIONAL AND DISGUSTING SERVICE FROM THIS BANK! - I ONLY BANK WITH THEM (FOR YEARS NOW) AND IN TURN I RECEIVE THIS DISGRACEFUL SERVICE - I AM DEFINITELY NOT A HAPPY CLIENT ANYMORE!</p> <p>TWO UNAUTHORIZED DEBITS IN ONE MONTH ! TOTALLY UNACCEPTABLE. TODAY, ONCE AGAIN, MY CHEQUE ACCOUNT HAS BEEN DEBITED FOR MY CREDIT CARD AFTER I CLEARLY HAD A TELEPHONE CALL FROM THE CREDIT CARD DIVISION ( RECORDED) AND CLEARLY SAID I AM MAKING THE MINIMUM PAYMENT ON 24 AUGUST 2016. CLEARLY, RECORDINGS ARE MADE BUT NEVER ADHERED TO! BY A BANK????? HOW UNPROFESSIONAL!</p> <p>I ALWAYS MAKE SURE I PAY MY CARD MONTHLY BY MAKING A TRANSFER, YET THEY DEBIT ME WITHOUT EVEN CHECKING IF A PAYMENT HAS BEEN MADE!</p> <p>YOU THINK YOU ARE A BANK AND YOU CAN DEBIT CLIENTS ACCOUNTS AS YOU PLEASE??? YOU ARE HEADING FOR TROUBLE, LEGAL TROUBLE!</p> <p>YOU TOUCH MY ACCOUNTS ONE MORE TIME WITHOUT MY CONSENT AND THERE WILL BE HELL TO PAY! MY COMPLAINTS WILL GO VIRAL!</p> <p>I WANT THE REFUND DONE ASAP! BACK TO MY ACCOUNT.</p> <p>IF I MAKE A RECORDED AGREEMENT WITH THE DIVISION, I ADHERE TO IT AND I MAKE MY MONTHLY MINIMUM PAYMENTS - THERE IS ABSOLUTELY NO REASON TO JUST DEBIT MY ACCOUNTS - THIS IS ********!</p> <p>FNB - DISGUSTING SERVICE FROM A WELL KNOWN BANK ! - THIS IS HONESTLY NOT THE WAY TO TREAT CLIENTS - TOTALLY DISGRACEFUL!</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2016, 09:19
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 992254

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)