Two months to reply for a credit limit decrease request??? ***** doesn't begin to describe it.

In general, I am perfectly happy with your service. But the fact that you make it so difficult to reduce a credit card limit is, frankly, *********. I sent an e-mail on 23 January 2019 to ********** requesting to have my limit decreased and only today (8 March 2019) did I receive a reply and, I'm sure this is what you count on, since I've spent some of that money in the meantime.

So now my limit cannot be reduced which, again, is I'm sure why you have such a pathetic response time to these requests. While you make it incredibly easy to increase one's limit, you make your clients jump through hoops to reduce it. Why is that? You ask how you can help us? Maybe start by letting us reduce our debt when we have the opportunity and means to do so!

This is really something that I believe should be brought under the attention of the banking ombudsman, because I cannot reach any other conclusion that you deliberately delay credit limit decreases because you understand human nature and exploit it.