Two months problem finally solved

Two months problem solved with a phone call from a very apologetic Onica. I appreciate her call and attempts in solving this matter as soon as she could. Unfortunately it is more irritating that this matter took this long to solve, something she did within an hour of her first call. Had it been me owing the bank, I would have been charged interest for this two months of inconvenience. that's why it's a two rating. You can give Onica Five stars for her efforts.