two months and complaints still pending

I have send documents showing my withdrawal from debt review in 2012. FNB is the only company who didn't take the time to update my profile.<br> I called on the 27 July 2015 to have it resolved, I send documentation showing my withdrawal docs from the debt counsellor. today I speak to Mamogadi ref no***, advising that Bernadine or complaints don't take calls, I will receive a call, as they tried to call me once to no avail. to date my profile is not updated. service from FNB is pathetic. An additional service/ account was added to my profile. the consultant advised that he will upgrade my account due to high bank charges and whenever I swipe my cheque card an amount will be allocated to my savings account/ new account. I have not seen this amount change on the account it remains on a 0 balance. so I don't know is it a lack of performing duties or plain down don't care attitude