Two failed purchases subtracted from Virtual card
I am truly disgusted with FNB, their terrible customer service, and their incompetence.
The whole day FNB has been having issues with their Virtual cards (AGAIN), and in that time I tried to buy a game on Steam, which declined, because of the error.
I tried twice before contacting FNB, and was told that Virtual CCs are having technical issues.
Well, guess my surprise that I just saw that I have TWO RESERVED transactions, each for R1239, that have now been SUBTRACTED from my Credit Card account.
Now FNB says I NEED TO (I HAVE TO DO THE ADMIN) fill in a form and wait 14 days to get my money back.
You guys have just made up my mind: I'm moving to Discovery Bank.
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Replies (1)'s updateReviewer Update
03 May 2025, 08:02I specifically asked for a member of the FNB retentions department to contact me once the issue had been resolved. I'm still waiting... Anyway, don't bother, I'll work on an exit strategy.
's update03 May 2025, 08:02
Reviewer Update
I specifically asked for a member of the FNB retentions department to contact me once the issue had been resolved. I'm still waiting... Anyway, don't bother, I'll work on an exit strategy.